Terms & Conditions

Civic United Return Policy Returns must be filed within 15 days after receiving the product. If you are not satisfied with the purchase please contact or email us at civicunited@gmail.com to start the return process in order to receive a refund. There will be a 15% re-stocking fee. All returns must be pre-authorized. Merchandise may not be returned under any circumstances unless given a “Return Ticket Code”. Shipping charges and fees can not be reimbursed because the package was already shipped to your location. There are no exchanges (Due to the time involved in shipping and processing your return, we are not able to guarantee availability of merchandise. Availability of items can change quickly.) Civic United will warranty products up to 35 days if it was professionally installed. Proof of professional installation must be presented in order to receive the warranty. The Customer is responsible for all shipping fees outbound and inbound on the warranty product. Civic United will not responsible for any installation or un-installation fees.

Here is a list of products that fall under the 35 day warranty
Lighting – Projector headlights, fog lights, m3/k6 mirrors and CCFL halo rings Engine – Intakes, radiators, and headers Exhaust – Catbacks, mufflers, and test pipes. Exterior – Grills, body kits, bumper lips, and spoilers. Suspension – Camber kits, lowering springs, and coilovers.

*Civic United will only warranty products if they are defective and not due to wear and tear. Defective Merchandise – All or any items that do not perform as expected or exhibits damage not associated with normal use. Defective merchandise does not include merchandise that has been tampered with.

Merchandise Damaged During Shipping

Merchandise damaged during shipping or that have any discrepancies must be filed within 48 hours after receiving the product. If your order was damaged during shipping Option # 1 Please fill out a damage claim report with UPS at Damage Claim Report. It will take 7-10 business days to find out the result of the damage claim. Civic United can not be held responsible for damages during shipping. This responsibility falls under the shipper. Option # 2 Ship the damaged merchandise in the original packaging back to our location to receive a refund for the product without shipping cost.

Cancellation If Civic United is able to cancel your order before it is shipped, there will be no charges for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Any unauthorized returns without a “Return Ticket Code” may be recycled without customer recourse and may not be credited for refund. Returned merchandise must include the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned. Wrong shipping address or ordering the wrong item does not qualify for a return claim. Civic United reserves the right to modify its return policy at any time without notice.